Privacy Policy

Ares Energy Pty Ltd
ABN: 78 631 734 506
Last Updated: 08-01-2026

Our Commitment to Your Privacy

Ares Energy Pty Ltd is committed to protecting your personal information and handling it in a fair, transparent, and secure manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when providing solar PV, battery storage, and electrical services to residential and small commercial customers in Australia.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the expectations of Australian Fair-Trading bodies, the Clean Energy Council (CEC), and the New Energy Tech Consumer Code (NETCC).

What Personal Information We Collect

We may collect personal information including:

Identity and contact details – name, phone number, email address, and postal address
Property and site information – installation address, roof details, switchboard and electrical infrastructure
Energy and metering information – electricity usage data, meter numbers, and network connection details
System and technical information – system designs, serial numbers, inverter and battery data
Images and records – site photos, installation photos, compliance and inspection images
Compliance documentation – electrical safety certificates, grid connection approvals, rebate documents, and warranties
Communications – emails, calls, messages, service requests, and support interactions

We only collect information that is reasonably necessary to deliver our services and meet safety, compliance, and regulatory obligations.

How We Collect Personal Information

We collect personal information when you:

Request a quote or submit an enquiry
Engage us to design, install, inspect, or maintain a system
Communicate with us by phone, email, SMS, WhatsApp, or via our website
Allow site visits, inspections, or system monitoring
Participate in rebate, warranty, or compliance processes

We may also receive information from electricity distributors, product manufacturers, metering providers, or rebate administrators where required.

Why We Collect and Use Personal Information

We collect and use personal information to:

Provide quotes, designs, installations, inspections, and maintenance
Arrange grid connection, metering, and commissioning
Ensure electrical safety and compliance
Meet Clean Energy Council accreditation obligations
Comply with the New Energy Tech Consumer Code
Process rebates, warranties, and service claims
Maintain audit, compliance, and safety records
Communicate with you about your system and services

We do not use personal information for unrelated purposes.

Marketing and Future Services

With your optional consent, we may contact you about new or related services such as system upgrades, battery storage, monitoring, or maintenance.

Contact may be via email, phone, SMS, or WhatsApp
Marketing is limited to services relevant to your engagement
You can opt out at any time
Declining marketing will not affect your access to services

Important Notice About Overseas Operations

Ares Energy Pty Ltd uses an overseas service provider to assist with business operations.

Averion Global, located in India, supports certain operational functions including:

Customer enquiries and communications support
Quoting and system design assistance
Administrative processing and data entry
Compliance document preparation and record management
Technical and system support

Ares Energy Pty Ltd remains fully responsible for how your personal information is handled at all times.

Overseas Disclosure and Cross-Border Data Handling

Your personal information may be accessed, processed, or stored overseas by Averion Global in India.

We take reasonable steps to ensure compliance with Australian privacy laws
Confidentiality obligations and access controls are enforced
Information is used only for authorised business purposes

By engaging with Ares Energy Pty Ltd, you acknowledge and consent to this overseas handling.

Who We Share Personal Information With

Electricity distributors and network service providers
Energy retailers and metering coordinators
Product manufacturers and warranty providers
Accredited subcontractors and electricians
Government authorities and regulators
Rebate, incentive, and compliance administrators

Data Storage, Retention, and Security

Personal information is stored in secure electronic systems with controlled access.

We retain personal information only as long as reasonably necessary to:

Meet safety, compliance, and regulatory obligations
Support warranties, audits, and dispute resolution
Comply with legal record-keeping requirements

Access and Correction

You may request access to or correction of personal information we hold about you. Requests will be addressed within a reasonable timeframe.

Complaints and Dispute Resolution

If you have concerns about how your personal information has been handled, please contact us. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Contact Details

Ares Energy Pty Ltd
📧 info@aresenergy.com.au
📞 1300 717 583
📍 276 Kargotich Rd, Oakford WA 6121