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    +61 430 709 306
    Get a Quote

    Privacy Policy

    This Privacy Policy explains how Ares Energy Pty Ltd - ABN 78 631 734 506 (“Ares Energy”, “we”, “our”, “us”) collects, uses, and discloses personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

    This Privacy Policy applies to all enquiries, quotations, and services provided by Ares Energy, including solar, battery, electrical, and air conditioning installations for both business (B2B) and residential (B2C) customers.

    1. Collecting Your Personal Information

    We may collect personal information in several ways, including:

    • when you visit our website,
    • when you request a quote or callback,
    • when you fill out a form, enquiry, or subscribe to updates,
    • when you interact with us directly or via a retailer.

    Personal information may include your name, email address, phone number, property address, business details (if applicable), and service-related information.

    We may also collect non-personal information such as browser type, device details, IP address, and usage behaviour. Our website may use cookies to improve user experience. You can disable cookies in your browser settings, though some features may not function correctly.

    2. Using Your Personal Information

    We may use your personal information to:

    • provide solar, battery, electrical, and air conditioning services,
    • prepare and deliver quotations, invoices, and project details,
    • communicate with you regarding scheduling, compliance, or warranty matters,
    • deliver services for retailers (B2B) or end customers (B2C),
    • issue compliance certificates or documentation,
    • improve our services and customer experience,
    • meet our obligations under Australian safety and regulatory standards.

    3. Disclosing Your Personal Information

    We may disclose your personal information to:

    • internal staff and licensed electricians or subcontractors,
    • solar retailers and partners who engage us for B2B projects,
    • third-party providers such as IT support, hosting, or payment processors,
    • government authorities, regulators, or energy distributors, where required by law (e.g. Department of Mines, Energy and Industrial Relations).

    We take reasonable steps to ensure that any third party we share your information with complies with the Australian Privacy Principles.

    4. Securing Your Information

    • We use secure systems and processes to protect your personal information from unauthorised access, misuse, disclosure, or alteration.

    5. Accessing & Correcting Your Information

    • You may request access to the personal information we hold about you.
    • If you believe your information is inaccurate, incomplete, or outdated, you can request a correction.
    • To make a request, contact us at 📧 info@aresenergy.com.au. Proof of identity may be required.

    6. Retention & Deletion

    • We retain personal information only as long as necessary for installation, compliance, warranty, or legal obligations.
    • You may request deletion of your personal data unless we are legally required to retain it.

    7. Contact Us

    For any privacy-related enquiries or requests, please contact:

    📧 info@aresenergy.com.au
    📞 +61 430 709 306
    📍 7 Girona St, Piara Waters WA 6112