Our Commitment to Your Privacy
Ares Energy Pty Ltd is committed to protecting your personal information and handling it in a fair, transparent, and secure manner.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when providing solar PV, battery storage, and electrical services to residential and small commercial customers in Australia.
What Personal Information We Collect
We may collect personal information including:
Identity & Contact
Name, phone number, email address, and postal address
Property & Site
Installation address, roof details, switchboard and electrical infrastructure
Energy & Metering
Electricity usage data, meter numbers, and network connection details
System & Technical
System designs, serial numbers, inverter and battery data
Images & Records
Site photos, installation photos, compliance and inspection images
Compliance Docs
Electrical safety certificates, grid connection approvals, rebate documents, and warranties
Communications
Emails, calls, messages, service requests, and support interactions
We only collect information that is reasonably necessary to deliver our services and meet safety, compliance, and regulatory obligations.
Solar Care PRO Plan (AMC) Enquiries
When you submit an enquiry via the Solar Care PRO Plan page — whether through the availability check form, the plan booking popup, or by calling us — we collect personal information to process and respond to your enquiry and, where applicable, to schedule and deliver your Annual Maintenance Contract (AMC) services.
What we collect for AMC enquiries
Identity & Contact
Full name, mobile phone number, and email address (optional at enquiry stage)
Service Location
Suburb or property address — used to verify your location is within 50 km of Piara Waters, WA
System Details
Estimated solar system size (kW range), used to confirm the correct plan tier and pricing
Service Records
Once your AMC plan commences, we retain written service reports, visit dates, inspection findings, and any fault records associated with your system
How we use your AMC information
- To respond to your enquiry and confirm your AMC plan or one-time service booking
- To verify your service address falls within the 50 km service radius from Piara Waters, WA
- To schedule and coordinate your scheduled service visits (twice per year for AMC plans)
- To issue your written service reports after each visit
- To provide warranty documentation if required by your panel or inverter manufacturer
- To contact you regarding plan renewals, scheduling, or changes to your service
- To apply the 10% repair discount applicable to AMC plan holders during their contract year
We do not use your AMC enquiry data for unrelated marketing without your express consent. You may opt out of marketing communications at any time while your service obligations continue.
How We Collect Personal Information
We collect personal information when you:
- Request a quote or submit an enquiry
- Enquire about or purchase a Solar Care PRO Plan (Annual Maintenance Contract)
- Engage us to design, install, inspect, or maintain a system
- Communicate with us by phone, email, SMS, WhatsApp, or via our website
- Allow site visits, inspections, or system monitoring
- Participate in rebate, warranty, or compliance processes
We may also receive information from electricity distributors, product manufacturers, metering providers, or rebate administrators where required.
Why We Collect and Use Personal Information
We collect and use personal information to:
- Provide quotes, designs, installations, inspections, and maintenance
- Arrange grid connection, metering, and commissioning
- Ensure electrical safety and compliance
- Meet Clean Energy Council accreditation obligations
- Comply with the New Energy Tech Consumer Code
- Process rebates, warranties, and service claims
- Maintain audit, compliance, and safety records
- Communicate with you about your system and services
We do not use personal information for unrelated purposes.
Marketing and Future Services
With your optional consent, we may contact you about new or related services such as system upgrades, battery storage, monitoring, or maintenance.
- Contact may be via email, phone, SMS, or WhatsApp
- Marketing is limited to services relevant to your engagement
- You can opt out at any time
- Declining marketing will not affect your access to services
Important Notice About Overseas Operations
Ares Energy Pty Ltd uses an overseas service provider to assist with business operations.
Averion Global, located in India, supports certain operational functions including:
- Customer enquiries and communications support
- Quoting and system design assistance
- Administrative processing and data entry
- Compliance document preparation and record management
- Technical and system support
Ares Energy Pty Ltd remains fully responsible for how your personal information is handled at all times.
Overseas Disclosure and Cross-Border Data Handling
Your personal information may be accessed, processed, or stored overseas by Averion Global in India.
- We take reasonable steps to ensure compliance with Australian privacy laws
- Confidentiality obligations and access controls are enforced
- Information is used only for authorised business purposes
By engaging with Ares Energy Pty Ltd, you acknowledge and consent to this overseas handling.
Who We Share Personal Information With
Data Storage, Retention, and Security
Personal information is stored in secure electronic systems with controlled access.
We retain personal information only as long as reasonably necessary to:
- Meet safety, compliance, and regulatory obligations
- Support warranties, audits, and dispute resolution
- Comply with legal record-keeping requirements
Access and Correction
You may request access to or correction of personal information we hold about you. Requests will be addressed within a reasonable timeframe.
To make a request, please contact us using the details below.
Complaints and Dispute Resolution
If you have concerns about how your personal information has been handled, please contact us directly. We will endeavour to resolve your concern promptly.
If the matter remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website.
We encourage you to review this policy periodically.
Contact Details
ABN: 78 631 734 506