• +61 430 709 306
    • Get a Quote
    +61 430 709 306
    Get a Quote

    Terms and Conditions

    Ares Energy Pty Ltd
    ABN: 78 631 734 506
    Address: 276 Kargotich Rd, Oakford WA 6121
    Email: info@aresenergy.com.au
    Phone: 1300 717 583
    Website: www.aresenergy.com.au
    Last Updated: 08-01-2026

    1. Entire Agreement & Acceptance

    • These Terms and Conditions, together with the Quote, System Specifications and any Schedules, form the entire agreement.
    • You acknowledge that you have not relied on any oral statements or representations not expressly included in writing.
    • Acceptance occurs by signature, email or electronic confirmation, verbal acceptance, payment of any deposit, or instruction to proceed.
    • Any system modelling, savings estimates, payback calculations, simulations or performance projections are indicative only and not guarantees.

    2. Australian Consumer Law & NETCC

    • Ares Energy Pty Ltd is a NETCC Approved Retailer.
    • Nothing in this Contract excludes rights under the Australian Consumer Law.
    • Where permitted by law, we may repair, replace or resupply goods or services.
    • For non-household acquisitions, liability is limited to repair, replacement or resupply.

    3. Scope of Services

    • Services are limited to those described in the Quote.
    • Installation may be carried out by employees or subcontractors accredited by SAA and/or CEC.
    • Excluded unless stated in writing:
      • Roof repairs or reinforcement
      • Switchboard or meter upgrades
      • Internet or Wi-Fi setup beyond commissioning
      • Monitoring or app troubleshooting
      • Retailer or tariff changes
      • System optimisation, retraining or education
    • We are not responsible for equipment or systems not supplied or included in the Quote.

    4. Performance, Savings & Tariffs

    • All performance, savings, export and rebate figures are estimates only.
    • No guarantee is given regarding output, bill reduction, exports or feed-in tariffs.
    • Retailers, DNSPs and regulators control tariffs and export conditions.
    • Changes to incentives or tariffs do not constitute a defect or breach.

    5. Pricing & Variations

    • Pricing assumes accurate site information and compliant infrastructure.
    • Variations may arise due to DNSP requirements, compliance upgrades, access difficulty, additional cabling, trenching, council or strata requirements.
    • If a variation is not accepted, refundable amounts will be returned less non-recoverable costs.
    • Installation or services may be suspended where variations remain unpaid.

    6. Cable Management

    • Included cabling allowances:
      • 20m DC cable (single storey)
      • 40m DC cable (double storey)
      • 5m AC cable
    • Additional cabling is chargeable.
    • You authorise us to determine cable routes, conduit placement and surface mounting.
    • If you are not present, installer decisions are final.

    7. Payments, Deposit & Interest

    • A 10% deposit is payable upon acceptance.
    • Final payment is required prior to installation unless agreed otherwise.
    • Overdue amounts may result in interest, suspension of services, and recovery costs.

    7A. Cooling-Off Period

    • Where applicable, you may cancel within 10 business days.
    • No installation will commence during the cooling-off period unless permitted by law.

    8. Rebates, STCs & Certificates

    • You assign all rights to STCs, VEECs, PRCs and similar certificates.
    • Incentives may be delayed, reduced or withdrawn.
    • Rebated amounts remain payable if incentives change.
    • Eligibility and processing time are not guaranteed.

    9. Grid Connection & Export Limits

    • Grid connection is subject to DNSP approval.
    • Export limits or curtailment may apply at any time.
    • If approval is refused, refundable amounts will be returned less non-recoverable costs.

    10. Roof Conditions

    Tile Roofs

    • Tile breakage is normal.
    • You must supply spare tiles.
    • One complimentary return visit applies if tiles are supplied within 30 days.

    Metal Roofs

    • Minor dents or scratches are normal.
    • You warrant the roof is structurally sound and watertight.

    11. Battery Safety, Location & Maintenance

    • Batteries must be serviced only by accredited electricians.
    • Required clearances and ventilation must be maintained.
    • Installer compliance decisions are final.

    12. Warranties

    • A 5-year workmanship warranty applies to installation workmanship only.
    • Product warranties are provided by manufacturers.
    • Warranty exclusions apply to misuse, modification or lack of maintenance.

    13. Installation Delays & Force Majeure

    • Installation dates are estimates only.
    • Delays may occur due to weather, supply chain issues or regulatory change.
    • No compensation is payable for delays beyond reasonable control.

    14. Limitation of Liability

    To the maximum extent permitted by law, Ares Energy Pty Ltd is not liable for indirect or consequential loss, including loss of profit, savings or tariff income.

    15. Governing Law

    The laws of the State or Territory of installation apply.

    16. Australian Consumer Law Notice

    Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.