Entire Agreement & Acceptance
These Terms and Conditions, together with the Quote, System Specifications and any Schedules, form the entire agreement.
- You acknowledge that you have not relied on any oral statements or representations not expressly included in writing.
- Acceptance occurs by signature, email or electronic confirmation, verbal acceptance, payment of any deposit, or instruction to proceed.
Any system modelling, savings estimates, payback calculations, simulations or performance projections are indicative only and not guarantees.
Australian Consumer Law & NETCC
- Nothing in this Contract excludes rights under the Australian Consumer Law.
- Where permitted by law, we may repair, replace or resupply goods or services.
- For non-household acquisitions, liability is limited to repair, replacement or resupply.
Scope of Services
Services are limited to those described in the Quote. Installation may be carried out by employees or subcontractors accredited by SAA.
What's Included
Services described in your Quote only
Excluded Unless Stated in Writing
We are not responsible for equipment or systems not supplied or included in the Quote.
Performance, Savings & Tariffs
All performance, savings, export and rebate figures are estimates only. No guarantee is given regarding output, bill reduction, exports or feed-in tariffs.
- Retailers, DNSPs and regulators control tariffs and export conditions.
- Changes to incentives or tariffs do not constitute a defect or breach.
Pricing & Variations
Pricing assumes accurate site information and compliant infrastructure. Variations may arise due to DNSP requirements, compliance upgrades, access difficulty, additional cabling, trenching, council or strata requirements.
- If a variation is not accepted, refundable amounts will be returned less non-recoverable costs.
- Installation or services may be suspended where variations remain unpaid.
Cable Management
Additional cabling is chargeable. You authorise us to determine cable routes, conduit placement and surface mounting. If you are not present, installer decisions are final.
Payments, Deposit & Interest
Overdue amounts may result in interest, suspension of services, and recovery costs.
Cooling-Off Period
Where applicable, you may cancel within 10 business days of acceptance. No installation will commence during the cooling-off period unless permitted by law.
Rebates, STCs & Certificates
- You assign all rights to STCs, VEECs, PRCs and similar certificates.
- Incentives may be delayed, reduced or withdrawn.
- Rebated amounts remain payable if incentives change.
- Eligibility and processing time are not guaranteed.
Grid Connection & Export Limits
- Grid connection is subject to DNSP approval.
- Export limits or curtailment may apply at any time.
- If approval is refused, refundable amounts will be returned less non-recoverable costs.
Roof Conditions
Battery Safety, Location & Maintenance
- Batteries must be serviced only by accredited electricians.
- Required clearances and ventilation must be maintained.
- Installer compliance decisions are final.
Warranties
5-Year Workmanship Warranty
Applies to installation workmanship only. Product warranties are provided by manufacturers separately.
Warranty exclusions apply to misuse, modification or lack of maintenance.
Installation Delays & Force Majeure
Installation dates are estimates only. Delays may occur due to weather, supply chain issues or regulatory change.
No compensation is payable for delays beyond reasonable control.
Limitation of Liability
To the maximum extent permitted by law, Ares Energy Pty Ltd is not liable for indirect or consequential loss, including loss of profit, savings or tariff income.
Governing Law
The laws of the State or Territory of installation apply to this agreement.
Solar Care PRO Plan — Annual Maintenance Contract (AMC)
These terms apply specifically to the Solar Care PRO Plan (Annual Maintenance Contract) offered by Ares Energy Pty Ltd. By submitting an AMC enquiry, booking an AMC plan, or proceeding with service scheduling, you agree to the following terms.
Service Area
AMC plans are available exclusively within 50 km of Piara Waters, Western Australia. Properties outside this radius are not eligible for standard AMC pricing. Please call 1300 717 583 to discuss availability for your area.
Plan Tiers & Annual Pricing
Pricing is based on your solar system's total installed capacity:
- Up to 6.6 kW — $649 per year
- 6.6 kW – 10 kW — $799 per year (most popular)
- 10 kW – 15 kW — $999 per year
- 15 kW – 20 kW — $1,199 per year
- 20 kW – 25 kW — $1,399 per year
Prices are in Australian dollars and inclusive of GST. Pricing is fixed for the duration of each annual contract period and is subject to change on renewal.
What Is Included
Each AMC plan includes the following services, delivered across two visits per year (approximately every six months):
- 2× professional panel cleans per year
- Full system inspection (panels, inverter, and wiring) at each visit
- Loose connection check
- Basic fault detection and reporting
- Priority booking for scheduled and urgent callouts
- Written service report after every visit
- 10% discount on repair work carried out by Ares Energy during the contract year
The AMC plan covers the scheduled maintenance services listed above. It does not include the cost of replacement parts, repairs, inverter replacements, or any work beyond the scope of the two scheduled visits unless separately quoted and agreed.
Optional Add-Ons
The following optional add-ons are available to AMC plan holders:
- Extra Cleaning Visit — from $325 per visit (price varies by system size: $325 for up to 6.6 kW; $399 for 6.6–15 kW; prices for larger systems available on enquiry)
- WiFi Monitoring Setup — $132 one-time setup fee (compatible with most inverter brands)
Scheduling & Access
- Visit times are agreed between Ares Energy and the customer. A minimum of 24 hours' notice is required for rescheduling.
- The customer must ensure safe, unobstructed access to panels, inverter, and switchboard.
- If access is not available on the agreed date, a rebooking fee may apply.
Contract Period & Renewal
- Each AMC plan runs for 12 months from the date of the first scheduled visit.
- Plans do not automatically renew. You will be contacted prior to expiry to arrange renewal.
- Renewal pricing may differ from the initial contract year.
Cancellation
- You may cancel your AMC plan prior to the first scheduled visit for a full refund.
- Cancellation after the first visit has occurred will result in a pro-rata refund based on the unused portion of the plan, less an administration fee of $75.
- No refund is available after both scheduled visits have been completed.
Repair Discount
The 10% repair discount applies to repair work quoted and carried out by Ares Energy during your active contract year. It covers labour and materials supplied by Ares Energy. It does not apply to manufacturer warranty claims, third-party parts sourced independently by the customer, or work carried out by other tradespeople.
Capacity Limits
Ares Energy limits new AMC bookings to 10 slots per week to maintain service quality. Acceptance of your enquiry does not guarantee availability. Our team will confirm your booking upon contact.
One-Time Solar Health Check + Professional Clean
These terms apply to the one-time Solar Health Check + 1× Professional Clean service, available at $399 (limited-time price, regular price $499). This service is separate from the Solar Care PRO Plan (AMC) and does not constitute an ongoing maintenance contract.
- This service includes a single visit comprising one full system inspection and one professional panel clean.
- It does not include the second annual clean provided under AMC plans. For ongoing coverage with two cleans per year, see the Solar Care PRO Plan.
- A written service report is provided after the visit.
- Available within 50 km of Piara Waters, WA only.
- This service is available for systems up to 6.6 kW. Larger systems should enquire directly.
- The promotional price of $399 (saving $100) is subject to availability and may be withdrawn at any time.
- The 10% repair discount applicable to AMC plan holders does not apply to this one-time service.
- Cancellation with more than 24 hours' notice prior to the scheduled visit will receive a full refund. Cancellations within 24 hours may incur a cancellation fee of $75.
If your system has not been serviced in 12 or more months, we recommend reviewing the Solar Care PRO Plan for ongoing maintenance coverage, warranty protection, and year-round performance optimisation.
Australian Consumer Law Notice
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Contact Us
ABN: 78 631 734 506